Refund Policy
If you are not satisfied with your purchase, you can request a refund under the following conditions:
At Biashara Yangu, we are committed to providing customers with quality digital products, software solutions, and online courses. We want every customer to have a positive purchasing experience. If you encounter a problem with a purchase or are dissatisfied with a product, you may submit a refund request in accordance with this Refund Policy. This policy explains the circumstances under which refunds may be considered, how to submit a request, and how approved refunds are processed.
Refund Request Process
To request a refund, please contact our support team within 30 days of purchase.
Refund Eligibility
Refunds are available only if the product is unused and in original condition.
Due to the digital nature of products available on Biashara Yangu, refunds are assessed based on the circumstances of each purchase. A refund may be considered under the following circumstances: Failed Delivery: You paid for a product but did not receive access or download instructions.Duplicate Payments: You were charged more than once for the same order.Incorrect Product: The delivered product is materially different from its advertised description.Technical Issues: A verified technical problem prevents the purchased product from functioning as described and cannot reasonably be resolved.Unauthorized Transactions: A payment is confirmed to have been made without the account holder's authorization, subject to appropriate verification.Other Valid Reasons: Other circumstances where a refund is required by applicable consumer protection laws.
Refunds may not be available in the following circumstances: A digital product has been successfully delivered, downloaded, accessed, or activated and is functioning as advertised.A customer changes their mind after successfully accessing a digital product.A customer purchases a product without reviewing its description, features, or system requirements.A product is incompatible with a device or software environment that does not meet its stated requirements.A customer violates the applicable product license or usage conditions.A customer requests a refund due to personal preference where the product was accurately described and delivered.These limitations do not override any mandatory refund or consumer rights under applicable law.
To request a refund, customers should contact the Biashara Yangu support team within 30 days of the original purchase date. Your request should include: Your registered email address or account details.The relevant order or transaction reference.The name of the purchased product.A clear explanation of the refund reason.Relevant supporting evidence, such as screenshots or error messages, where applicable.Our support team will review the information provided and may request additional details to investigate the issue. Submitting a refund request does not automatically guarantee approval.
Every refund request is reviewed individually. During the review process, we may: Verify the payment and order details.Confirm whether the product was successfully delivered.Investigate reported technical problems.Contact the relevant seller or service provider.Request additional information from the customer.We aim to provide a decision within a reasonable period after receiving all necessary information. Where a technical issue can reasonably be resolved through troubleshooting, replacement access, or product support, we may offer that solution before processing a refund.
Once a refund is approved, it will generally be returned through the original payment method where supported. Processing times may vary depending on the payment provider, financial institution, and payment method used. Customers may be required to provide additional transaction information to facilitate processing. Biashara Yangu is not responsible for delays caused by banks, payment processors, or other third-party financial institutions, although we will make reasonable efforts to assist with approved refunds.
Customers may request order cancellation before a digital product has been delivered or accessed, where cancellation is technically and legally possible. Once a digital product has been delivered, downloaded, activated, or accessed, cancellation and refund eligibility will be assessed under the conditions outlined in this Policy.
Where products are offered by independent sellers through Biashara Yangu, refund requests may require verification with the relevant seller. Sellers are expected to provide accurate product descriptions, deliver purchased products as advertised, and cooperate with legitimate refund investigations. Biashara Yangu reserves the right to review disputes and take appropriate action where a seller fails to meet marketplace requirements.
We reserve the right to investigate refund requests involving suspected fraud, payment manipulation, abuse of refund procedures, or violations of our platform policies. Appropriate action may include rejecting an unsupported claim, restricting an account, or reporting suspected fraudulent activity to the relevant payment provider or authority. Any such action will remain subject to applicable laws and consumer protection requirements.
Nothing in this Refund Policy is intended to remove, restrict, or exclude consumer rights that cannot legally be waived under applicable laws. Customers remain entitled to any mandatory remedies available under relevant consumer protection and digital commerce regulations.
Biashara Yangu reserves the right to update or modify this Refund Policy to reflect changes in marketplace operations, payment procedures, products, or applicable legal requirements. Any revisions will be published on this page with an updated effective date. We encourage customers to review this Policy before making purchases.
If you have questions about this Refund Policy or would like to submit a refund request, please contact the Biashara Yangu support team through the contact channels provided on our website. When contacting support, include your order reference and a description of the issue to help us resolve your request efficiently.
Thank you for shopping with Biashara Yangu. We appreciate your trust and are committed to providing a fair and transparent marketplace experience.